Trust level

In the Hessian Portal for Administrative Services, the Trust level is indicated under Online Services.

What does this mean?

Trust level means the minimum requirement that is necessary for you to identify and authenticate yourself before you can use the online service.

The higher the Trust level, the more sensitive the data processed by the Online Service.

Example:

  • If the Trust level is set to "low", you will need a user name and password to log in.
  • If the Trust level is set to "substantial", you will need an ELSTER certificate with an associated password
  • If the Trust level is set to "high", you will need an online ID with an associated PIN.
  • If the Trust level is specified as "high +", there are additional requirements
  • If the Trust level is specified as "undefined", the Trust level is not known

Good to know:

The Germany user account (BundID), which is also used in Hesse, uses three trust levels and identification methods:

  • Basic registration (similar to Trust level "low"): User name and password
  • Substantial: ELSTER certificate with associated password
  • High: Online ID card with associated PIN

If you have any further questions, please contact the Portal for Administrative Services team using the contact form.